Customer Relationship Management 
In today’s business environment, up-to-date information about relationships is key to success. The trend in global consumerism moves great service from being a differentiator to being an absolute necessity for survival. In both the public and private sectors the ever increasing demand for cost effective, well-orchestrated services and delivery is on the increase, fuelled by the increased cost of living – customers want more for less.
Business Process Enablement, at its core, requires the use of software solutions that provide the workforce and management a 360 degree view of every interaction across every relationship, both with customers, partners and internally. nVisionIT, is well versed in this space, having enabled businesses through CRM (and XRM) solutions since our inception. Our view is simple – whether our customers choose to manage relationship data on premise or in the cloud, adding value at each interaction is fundamental to the process.
Our strength here stems from our ability to transcend the traditional CRM box, by levering our integration, workflow, collaboration and mobile skills – we create advanced solutions, enabling our customers to service their clients, employees and partners better.
Tools and Techniques
nVisionIT’s experience in the CRM sphere stems from having built our own CRM product from the ground up, we transferred our skills onto the Microsoft Dynamics CRM product at version 1.1 and now predominantly focus on this product.
Microsoft Dynamics CRM is a feature rich, intuitive platform – providing Sales, Marketing and Service functions out-of-the box. This, coupled with nVisionIT’s experience, where requirements tend to be more unique and process specific, allow us to move from a base install to a highly customised CRM or XRM solution rapidly.