In today’s business environment people do not work in isolation anymore. Business Process Enablement often involves solutions that span across multiple formats, including software, voice, video, email and instant messaging. In these scenario’s a Unified Communications (UC) solution is required.
The industry definition of Communication Enabled Business Process (CEBP) means to embed UC capabilities within a business process flow, with the aim of reducing human latency. This is a unique component of our focus in Business Process Enablement.
Today communication is divided into two distinct areas – communication via telephones and communication via your computer. Ideally that should be one environment, but in most organisations that is not the case.
So what is nVisionIT’s Unified Communications offering to you? With vast experience in integrating different solutions and systems across multiple entities and environments, we have extended that knowledge to our UC offering. We can provide you with a solution to integrate your communication system with your LOB applications in your environment.
What is the value to our clients? Well, nVision the following scenario:
Your public web site is visited by hundreds or even thousands of users every day. The visitor might have specific questions about your offerings, or where to find information on your site, or even some general comments about your site. Traditionally the visitor will try to find an e-mail address and mail these questions, hoping for an answer at some stage. We can integrate IM (Instant Messaging) sessions into the site, allowing the users to interact via your site with an agent in your contact centre, providing a fully interactive experience to your visitors. We can also convert the IM session to an audio session at the click of a button.
This is just one sample of how our Unified Communication offering can be extended to provide benefit to your organisation. But this is not the limit. There are a number of ways in which we can integrate your web site or LOB applications with a UC offering to provide a fully integrated communications solution.
What about my existing PABX and the investment made in that solution? The UC solution can co-exist and interact with your current PABX environment or replace an ageing PABX system. The choice is yours.